The Importance of Customer Reviews to Your Business

Most business owners  know how important referral business works (word of mouth) it is a great resource to your business. Problem being is knowing  how can you get it operating in an efficient manner ?  Sometimes it happens naturally with no input from yourself other than the way you operate, but this will probably take a LONG time.
If you want to be successful don't wait, winners generally take the initiative into their own hands.
It's extremely important to remind people of the importance of feedback and referrals to any business


The quickest way to generate this is to simply talk with your customers.

• A Question is to "Ask your clients if they have seen the last review you were given....
• If you let your clients know that you have plenty of reviews and you  love getting reviews, it will send a message to them and the possibility they may actually give you a review as well. 
  
  

When a new customer has made it to your door, ask 
​"have you seen our customer reviews?" 

• If they have, it reveals to you that those reviews are working for you. 
• If they haven't, you are demonstrating that they have made the right decision by coming to a great business and that you excel in customer service
  
  

Asking for Recommendations/Reviews every time a sale is complete you will ....

• Get into the habit of obtaining critical information about the performance of your business, simply ask 

          "How was everything today"?

• Problems that may arise will be discovered right here, right now and will be solved at the time
• If your Customer/Client is happy, it's  time to say something like 
  

"Awesome we try very hard to please, because it's important to our business.
Could you possibly write a review for us on line?" 

• Now is the time to give them your instruction Flyer for "Reviewing Us Online" 
  
• (not all will review but if you ask everyone you will soon build up a great list of reviews) Google Local ranks reviews as well.

• If it's obviously too much a daunting task, you could alternatively Ask 
  "Would you know anyone else that you think could benefit from our services?"

Now I understand where you're coming from but,   "Don't be shy!"

• It's so easy to be coy about putting "tickets on yourself" it feels like "blowing your own trumpet!" 
  What a lot of garbage! 
• If you don't let people know how well you do things, who else will?
• It's called advertising
• The fact is:- by asking for a review it makes your client / customer feel important and they will like your business even more so 
• It gives them the assurance that they have made the right decision by dealing with you 
  
  

Go Ahead try it out on the next 10 customers and record your findings 
Most importantly thank them for the review, it trebles the effect, people feel important to your business.
You are simply telling your customers that you care about their experience and you are interested in their feedback
If you have any questions or would like to learn more please reply HERE or ring 0429 593 910
Cheers 
We're Big in Small Business 
​Brian Killeen